Frequently Asked Questions
We have compiled a list of FAQs that we think will give you more insight into websites and digital marketing jargon.
If you have a question that's not covered here, please submit it on our Contact page and we will add it.

Please check back regularly since we continually update the FAQ.
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What are the top 10 reasons why a small business needs a website?

Having a website is crucial for small businesses in today's digital age. 

1. Online Presence: A website provides a 24/7 online presence, allowing potential customers to find information about your business at any time, even outside regular business hours.
2. Credibility and Professionalism: A well-designed website enhances your business's credibility and professionalism. It gives the impression that your business is established and trustworthy.
3. Marketing and Advertising: A website serves as a powerful marketing tool, allowing you to showcase your products or services and reach a wider audience. You can use various online marketing strategies to drive traffic to your site.
4. Customer Convenience: Customers prefer the convenience of researching and purchasing products or services online. A website makes it easy for them to find information, compare products, and make informed decisions from the comfort of their own homes.
5. Accessibility: With a website, your business becomes accessible to a global audience. This can open up new markets and opportunities that may not be possible with a local-only presence.
6. Cost-Effective: Compared to traditional forms of advertising and marketing, maintaining a website is relatively cost-effective. It allows small businesses to compete with larger ones on a more level playing field.
7. Customer Support and Communication: A website provides a platform for customer support and communication. You can offer FAQs, contact forms, and live chat options to address customer queries and concerns promptly.
8. Brand Building: Your website is an extension of your brand. It allows you to establish and reinforce your brand identity, including your logo, colors, and messaging, helping to create a consistent brand image.
9. Data Collection and Analytics: Websites allow you to collect valuable data about your customers' behavior and preferences. This data can be used to refine your business strategies, improve user experience, and target your marketing efforts more effectively.
10. Competitive Advantage: In many industries, having a website is now the norm. If your competitors have an online presence and you don't, you may lose potential customers to them. A website can give you a competitive advantage in the modern business landscape.

Overall, a website is a powerful tool for small businesses to establish an online presence, connect with customers, and compete effectively in the digital marketplace.

What is a Domain Name?

A domain name is a unique name that identifies a website on the internet. It is typically composed of two parts: the actual name or phrase that you choose, and the top-level domain (TLD), which can be .com, .org, .net, .co.za, or any other suffix that is registered with the Internet Assigned Numbers Authority (IANA).

For example, in the domain name "google.com," "google" is the actual name, and ".com" is the TLD. Domain names are used to help users easily locate and access websites on the internet. When you enter a domain name into a web browser, the browser sends a request to a server that is associated with that domain, and the server responds by displaying the website's content on the user's screen.

What is a good Domain Name?

A good domain name is one that is memorable, easy to spell, and relevant to the purpose or niche of the website or business it represents. Here are some tips to consider when choosing a domain name:

1. Keep it short and simple: A domain name that is short and easy to spell is easier for people to remember and type into their browsers.
2. Make it easy to pronounce: Your domain name should be easy to pronounce so that people can talk about it easily, which can help with word-of-mouth marketing.
3. Use keywords: If your website is about a specific topic or niche, consider including relevant keywords in your domain name.
4. Make it unique: Avoid using generic terms or phrases that are already heavily used in your industry or niche.
5. Choose the right extension: Consider whether a .com, .org, or .net extension is the best fit for your website or business.
6. Avoid numbers and hyphens: Numbers and hyphens can make a domain name harder to remember and type incorrectly.
7. Conduct a trademark search: Before registering a domain name, conduct a trademark search to make sure that it doesn't infringe on any existing trademarks.

What is website hosting?

Website hosting refers to the process of storing and making a website accessible on the internet. When you create a website, you need to store its files and data on a server, which is a powerful computer that is always connected to the internet. Website hosting providers offer these servers to website owners for a fee. When you sign up for website hosting, you are essentially renting a space on a server to store your website files, data, and other related resources. Website hosting providers offer different types of hosting plans, such as shared hosting, VPS hosting, dedicated hosting, and cloud hosting. In addition to providing server space, website hosting providers also offer various features and tools, such as website builders, control panels, email accounts, and security options, to help website owners manage and optimize their websites.

What should a good website compose of?

A good website should have several key elements to ensure that it is effective, engaging, and user-friendly. Here are some important components of a good website:

1. Clear and engaging design: A good website should have a clean and appealing design that is easy to navigate and visually pleasing.
2. Relevant and useful content: The website should have high-quality, relevant, and useful content that is easy to read and understand.
3. User-friendly navigation: The website's navigation should be simple, intuitive, and easy to use, allowing visitors to find the information they need quickly and easily.
4. Mobile responsiveness: The website should be mobile-friendly and optimized for viewing on different devices, including smartphones and tablets.
5. Fast loading times: The website should load quickly to ensure a good user experience and avoid frustrating visitors.
6. Search engine optimization: The website should be optimized for search engines to ensure that it ranks well in search results and attracts traffic.
7. Strong security features: The website should have strong security measures in place to protect against hacking and other cyber threats.
8. Contact information: The website should provide clear and visible contact information, such as a phone number, email address, or contact form, to make it easy for visitors to get in touch.

By incorporating these elements into a website, you can create a positive user experience and help achieve your website's goals.

What is SEO (Search Engine Optimization) and why is it so important?

SEO stands for Search Engine Optimization, which refers to the practice of optimizing a website to improve its visibility and ranking in search engine results pages (SERPs). In other words, SEO is the process of improving the quantity and quality of traffic to a website from search engines, such as Google, Bing, or Yahoo.

SEO is important because it can help a website attract more organic traffic, increase brand awareness, and ultimately, generate more revenue or conversions. By optimizing a website's content, structure, and other elements, you can improve its visibility and relevance to specific search queries, making it more likely to appear at the top of search results. This can lead to more clicks and visits from potential customers, as well as higher engagement and conversion rates.

There are many different techniques and strategies that can be used to improve a website's SEO, including keyword research, on-page optimization, link building, and content marketing. By implementing these techniques and continuously monitoring and adjusting your SEO strategy, you can improve your website's visibility, traffic, and overall performance in search engines.

What is on-page SEO?

On-page SEO refers to optimizing individual web pages to rank higher and earn more relevant traffic in search engines. This involves optimizing a page's content and HTML source code to make it more accessible, relevant, and understandable for search engine crawlers and users.

Some on-page SEO techniques include:

1. Conducting keyword research and using relevant keywords in the page title, headers, and content.
2. Writing high-quality, unique content that is valuable to the user and answers their search queries.
3. Structuring the page with proper header tags (H1, H2, H3, etc.) and logically organizing the content.
4. Optimizing the page loading speed and ensuring that the website is mobile-friendly.
5. Using internal linking to connect related pages on the website.
6. Adding alt tags to images and providing descriptive file names.
7. Optimizing the meta description and title tags to improve click-through rates from search engine results pages (SERPs).

By implementing these on-page SEO techniques, website owners can improve the visibility and relevance of their web pages in search engines and attract more organic traffic.

What is of-page SEO?

Off-page SEO refers to the optimization of external factors that can impact a website's search engine rankings. Unlike on-page SEO, which focuses on optimizing the content and HTML source code of a page, off-page SEO involves techniques that are executed outside of the website itself.

Some common off-page SEO techniques include:

1. Building high-quality backlinks to the website from other reputable websites.
2. Engaging in social media marketing to increase brand awareness and drive traffic to the website.
3. Creating and promoting high-quality content, such as blog posts, infographics, and videos, to attract backlinks and social shares.
4. Participating in online forums and communities related to the website's niche to establish the website as an authority and build relationships with other experts in the field.
5. Guest posting on other websites to gain exposure and build backlinks.
6. Conduct outreach campaigns to request backlinks from other website owners.


Off-page SEO is important because search engines use a variety of external signals to determine the relevance and authority of a website. By optimizing off-page factors, website owners can improve their website's visibility and ranking in search engine results pages (SERPs) and attract more organic traffic.

What is the best keyword structure for a webpages to be found on google?

The best keyword structure for a webpage to be found on Google depends on a variety of factors, including the content of the webpage, the target audience, and the competition for the chosen keywords. However, here are some general tips for optimizing a webpage's keyword structure:

1. Conduct keyword research: Use tools like Google Keyword Planner, SEMrush, or Ahrefs to identify relevant keywords that people are searching for related to your webpage's content.
2. Use the primary keyword in the page title: The page title is one of the most important on-page ranking factors, so make sure to include the primary keyword in it.
3. Include the primary keyword in the URL: Use a URL structure that includes the primary keyword, preferably as close to the domain name as possible.
4. Use header tags (H1, H2, H3) to structure content: Organize the content using header tags, and include the primary keyword in the H1 tag.
5. Use variations of the primary keyword throughout the content: Include variations of the primary keyword throughout the content, but don't overdo it, as this could be seen as keyword stuffing.
6. Use internal linking: Use internal linking to connect related pages and signal to Google which pages are the most important.
7. Ensure the website is mobile-friendly and has a fast page speed: Google prioritizes websites that offer a good user experience, so make sure your website is optimized for mobile devices and loads quickly.

Remember, it's important to prioritize providing valuable content to your audience over trying to optimize for search engines. By creating high-quality content that satisfies the user's intent, you'll increase the likelihood that your webpage will rank well on Google.

Why do you have to submit a sitemap of your website to Google?

Submitting a sitemap to Google is important because it helps Google crawl and index your website more effectively.A sitemap is a file that contains a list of all the pages on your website, along with additional information such as when they were last updated and how frequently they change.

When you submit a sitemap to Google, you are essentially providing Google with a blueprint of your website, which helps the search engine understand the structure and organization of your content. This makes it easier for Google to crawl and index your pages, which can improve your website's visibility and ranking in search results.

Without a sitemap, Google may still be able to find and index your pages, but it may take longer and be less efficient. In some cases, Google may miss some of your pages entirely, especially if they are not linked to other pages on your website.

Overall, submitting a sitemap is a best practice for website owners who want to ensure that their pages are being crawled and indexed by Google effectively.

Why is Social Media Marketing important?

Social media marketing is important for a number of reasons:

1. Increased brand visibility: Social media platforms offer businesses an opportunity to reach a large audience of potential customers who may not have otherwise been aware of their brand.
2. Greater engagement with customers: Social media enables businesses to engage directly with their customers, answering questions, responding to feedback, and building relationships.
3. Cost-effective advertising: Social media advertising can be more affordable than traditional advertising methods, and can be targeted to specific demographics, interests, and behaviors.
4. Improved customer insights: Social media platforms provide businesses with valuable insights into their customers' behavior, preferences, and opinions, which can inform product development and marketing strategies.
5. Opportunity for user-generated content: Social media allows customers to share their experiences and opinions about a brand, which can create valuable user-generated content and social proof.
6. Increased website traffic: Social media can drive traffic to a business's website, increasing the chances of conversion and revenue generation.

Overall, social media marketing can be an effective way for businesses to build their brand, engage with customers, and drive traffic and revenue.

On which Social Media Platform should I market my business?

The choice of social media platform for marketing your business depends on various factors such as your target audience, industry, content type, budget, and marketing goals. Here are some general guidelines to help you make an informed decision:

1. Facebook: Facebook is the largest social media platform with over 2.8 billion monthly active users. It's a good option for businesses with a broad target audience and those looking to build brand awareness, engage with customers, and drive website traffic.
2. Instagram: Instagram is a visual platform that's popular among younger audiences. It's a great option for businesses that sell products or services that can be showcased through images and videos. Instagram is also an excellent platform for influencer marketing.
3. Twitter: Twitter is a platform that's popular among journalists, politicians, and celebrities. It's a good option for businesses that want to share news, updates, and engage with customers through real-time conversations.
4. LinkedIn: LinkedIn is a professional networking platform that's best suited for B2B businesses. It's a great option for businesses that want to establish thought leadership, connect with other professionals, and recruit employees.
5. TikTok: TikTok is a social media platform that's popular among younger audiences. It's a good option for businesses that want to showcase their creativity and engage with customers through short-form video content.
6. Snapchat: Snapchat is a visual messaging app that allows users to send photos and videos that disappear after they are viewed. Its unique features include filters, lenses, and Snap Map. The target audience is primarily Gen Zers.
7. YouTube: YouTube is a video-sharing platform that allows users to upload and watch videos. Its unique features include monetization, playlists, and live streaming. The target audience is diverse and spans all generations.

Ultimately, the best social media platform for your business depends on your specific needs and goals. You may also want to consider a multi-platform approach to reach a wider audience.

What is a digital sales funnel and what are the phases?
Cyber Marketing Digital Sales Funnel

A digital sales funnel is a series of steps that a prospect goes through on their journey from being aware of your business to becoming a paying customer. It is also known as an online sales funnel or a marketing funnel. The goal of a digital sales funnel is to convert website visitors into leads, and eventually into customers.
Here are the typical phases of a digital sales funnel:

1. Awareness: In this phase, the prospect becomes aware of your brand or product through advertising, social media, or search engines. Your goal is to capture their attention and interest in what you have to offer.
2. Interest: Once the prospect is aware of your brand, they start to show interest in your product or service. This may include signing up for your email list or following you on social media. Your goal is to continue to nurture their interest and provide them with valuable information about your product or service.
3. Consideration: At this stage, the prospect is considering making a purchase. They may be comparing your product to others or evaluating the benefits of your service. Your goal is to provide them with the information they need to make an informed decision.
4. Purchase: This is the final stage where the prospect becomes a paying customer. Your goal is to make the purchase process as easy and straightforward as possible to reduce friction and increase conversion rates.
5. Retention: After the customer has made a purchase, you want to retain their business and encourage them to become a repeat customer. This may include providing excellent customer service, offering discounts or promotions, and staying in touch with them through email marketing or social media.

By understanding the phases of a digital sales funnel, you can create a marketing strategy that targets each stage and optimizes your conversion rates.

What are the advantages of using video for social posts?

There are several advantages of using video for social media posts:

1. Increased engagement: Video content tends to receive higher engagement rates compared to static images or text-based posts. Users are more likely to watch a video than read through a lengthy article.
2. Better storytelling: Videos allow you to tell a more compelling story. You can use a combination of visuals, sound, and text to create a powerful message that resonates with your audience.
3. Increased reach: Social media algorithms tend to favor video content. This means that your video is more likely to be shown to a wider audience, potentially increasing your reach and visibility.
4. Higher retention rates: Video content is easier to consume and remember than written content. This means that your message is more likely to stick with viewers.
5. Improved brand awareness: Videos can help you establish and promote your brand. By creating engaging and informative videos, you can showcase your brand’s personality and values, and increase brand awareness among your audience.

What is Facebook's recommendations' to create a post?

Meta (Facebook) provides the following recommendations to create a post:

1. Keep it concise: Try to keep your post short and to the point, as shorter posts tend to perform better on Facebook. Aim for 1-2 sentences or a maximum of 80 characters.
2. Use images or videos: Posts with images or videos tend to perform better than text-only posts. Make sure your visuals are high-quality and relevant to your post.
3. Be authentic: Your posts should reflect your brand's personality and voice. Use a conversational tone and avoid sounding overly promotional or sales.
4. Use hashtags: Hashtags can help increase the reach of your posts, so use them strategically. Choose relevant and popular hashtags that relate to your post.
5. Include a call to action (CTA): Encourage your audience to take action by including a clear and specific CTA. For example, you could ask them to like, comment, or share your post, or direct them to your website or a specific product page.
6. Post at the right time: Timing is important when it comes to Facebook posts. Try to post when your audience is most active, which can vary depending on your industry and audience demographics.
7. Use Facebook's features: Take advantage of Facebook's various features, such as polls, live videos, and stories. These can help you engage with your audience in different ways and keep your content fresh and interesting.

What are the unique features of the current social media platforms and which generation is their target audience?

Here are the unique features of the following social media platforms and their target audience:

1. Facebook: Facebook is a social networking platform that allows users to connect with friends and family, join groups, and follow pages. Its unique features include Messenger, Marketplace, and Facebook Live. The target audience is primarily millennials and Gen Xers.
2. Instagram: Instagram is a visual social media platform that allows users to share photos and videos. Its unique features include Stories, Reels, and IGTV. The target audience is primarily millennials and Gen Zers.
3. Twitter: Twitter is a microblogging platform that allows users to share short messages called tweets. Its unique features include hashtags, retweets, and Twitter chats. The target audience is primarily millennials and Gen Xers.
4. TikTok: TikTok is a short-form video-sharing app that allows users to create and share videos up to 60 seconds long. Its unique features include music and sound effects, filters, and challenges. The target audience is primarily Gen Zers.
5. LinkedIn: LinkedIn is a professional networking platform that allows users to connect with colleagues, join groups, and share industry news and insights. Its unique features include job postings and recommendations. The target audience is primarily professionals and job seekers.
6. Snapchat: Snapchat is a visual messaging app that allows users to send photos and videos that disappear after they are viewed. Its unique features include filters, lenses, and Snap Map. The target audience is primarily Gen Zers.
7. YouTube: YouTube is a video-sharing platform that allows users to upload and watch videos. Its unique features include monetization, playlists, and live streaming. The target audience is diverse and spans all generations.

While these platforms primarily target the mentioned generations, it's important to note that users of all ages and backgrounds can be found on these platforms. The platforms continue to evolve and add new features to keep up with changing user needs and preferences.

what are the birth dates of the different generations?

The dates for the different generations can vary slightly depending on the source and the region, but here are the commonly accepted birth dates for each generation in the US:

1. The Silent Generation: Born between 1928 and 1945
2. Baby Boomers: Born between 1946 and 1964
3. Generation X: Born between 1965 and 1980
4. Millennials (or Generation Y): Born between 1981 and 1996
5. Generation Z (or Zoomers): Born between 1997 and 2012

It's worth noting that the boundaries between generations are not always clear-cut, and some people may identify with different generational categories based on their experiences and characteristics.

What is a Brand Strategy?

A brand strategy is a comprehensive plan that outlines how a company aims to create, develop, and manage its brand to achieve specific business objectives. It involves a systematic approach to building a unique and compelling brand identity that resonates with the target audience. The goal of a brand strategy is to create a lasting and positive impression in the minds of consumers, differentiate the brand from competitors, and ultimately drive customer loyalty and business success. Key components of a brand strategy may include:

1. Brand Purpose and Values: Clearly defining the reason for the brand's existence and the core values it stands for.
2. Target Audience: Identifying and understanding the specific demographic, psychographic, and behavioral traits of the ideal customers.
3. Brand Positioning: Determining how the brand wants to be perceived in relation to competitors in the market.
4. Brand Personality: Defining the human characteristics and traits associated with the brand to make it more relatable.
5. Brand Messaging: Creating consistent and compelling messages that convey the brand's value proposition, benefits, and unique selling points.
6. Visual Identity: Developing a distinct visual representation, including logos, colors, and design elements, that reflects the brand's personality.
7. Communication Channels: Identifying the most effective channels for reaching and engaging the target audience, whether through traditional media, digital platforms, or other means.
8. Brand Experience: Ensuring a consistent and positive customer experience across all touchpoints, from the product or service itself to customer service interactions.
9. Brand Extension: Planning for potential expansion or diversification of the brand into new products, services, or markets.
10. Monitoring and Adaptation: Regularly assessing the effectiveness of the brand strategy and making adjustments based on market trends, consumer feedback, and business goals.

A well-developed brand strategy not only helps create a strong and memorable brand but also serves as a guide for all aspects of the business, fostering consistency and alignment with the overall brand vision.

Google

What is Google My Business (GMB)? Now known as Google Business Profile

Google My Business (GMB) is a free and easy-to-use tool that helps businesses and organizations manage their online presence on Google. By creating a Google My Business listing, businesses can provide information to potential customers about their company, including their address, phone number, website, hours of operation, reviews, and photos.

When someone searches for a business on Google, they may see a Knowledge Panel with information about the company, including its location on Google Maps, photos, reviews, and other details. This information is pulled from the business's Google My Business listing, which is why it's important for businesses to create and maintain their GMB profile.

Google My Business also allows businesses to engage with customers by responding to reviews, posting updates, and answering questions. It's a powerful tool for building an online presence and connecting with customers in the local community.

How to rank better in an organic SERP (Search Engine Result Page)

Ranking better in organic SERPs (Search Engine Results Pages) can be a complex process, but there are a few key things you can do to improve your chances of ranking higher:

1. Conduct keyword research: Research the keywords and phrases people use to search for your products or services. Once you have identified these keywords, optimize your website and the content around them. Use them in your title tags, meta descriptions, headers, and content.
2. Create high-quality content: Your content should be informative, relevant, and engaging. Search engines favor content that provides value to users. The better your content, the more likely it is that people will link to it and share it, which can boost your ranking.
3. Build quality backlinks: Backlinks from authoritative websites can significantly improve your ranking. Reach out to other websites and ask for a link back to your site. You can also create high-quality content that other sites will naturally want to link to.
4. Optimize your website for mobile devices: As more people use mobile devices to search the web, it's essential to ensure that your website is optimized for mobile devices. A mobile-friendly website can improve your ranking in Google's mobile search results.
5. Improve page speed: Faster-loading pages are more likely to rank higher in Google's search results. You can improve your page speed by optimizing your images, minimizing code, and using a content delivery network (CDN).
6. Use meta tags: Use meta tags such as title tags, meta descriptions, and header tags to optimize your content for search engines. These tags help search engines understand the content of your pages and can improve your ranking.
7. Use social media: Social media can help you increase your visibility and reach a wider audience. Use social media channels to promote your content, engage with your audience, and build your brand.

Overall, improving your organic SERP ranking takes time and effort, but following these tips can improve your chances of ranking higher in search results.